Return Policy.

At Blue Haven International Inc. ("we," "our," or "us"), we strive to ensure customer satisfaction with our merchandise. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange, subject to the following conditions.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  1. The item must be returned within 7 days of the receipt.

  2. The item must be unused, in its original condition, and in its original packaging.

  3. Proof of purchase (receipt or order confirmation) is required.

  4. Certain items, such as worn or damaged merchandise, are not eligible for returns.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at [insert contact email] to request a return authorization.

  2. Pack the item securely in its original packaging, including all tags, accessories, and documentation.

  3. Ship the item to the return address provided by our customer service team. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item received).

  4. Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your return.

Refunds

If your return is approved, we will process your refund as follows:

  • Refunds will be issued to the original payment method within [insert timeframe, e.g., 5-10 business days].

  • Shipping costs are non-refundable unless the return is due to our error.

  • If you receive a refund, a restocking fee of [insert percentage or amount, if applicable] may be deducted.

Exchanges

We allow exchanges for defective or damaged items. If you need to exchange an item for the same product, please contact us at [insert contact email] within [insert timeframe, e.g., 14 days] of receiving your order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will work with you to provide a replacement or refund at no additional cost.

Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet been processed for shipping. Please contact us at info@bhigroup.org for cancellation requests.

Contact Us

For any return, refund, or exchange inquiries, please reach out to:

Blue Haven International Inc.
Email: info@bhigroup.org
Phone: (562) 643-3931
Address: 15766 La Forge St. # 201 Whittier, CA 90603

We appreciate your support and thank you for shopping with Blue Haven International Inc.